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Frequently Asked Questions

 Are the prices on the web site the same as the stores?

Prices on do not reflect pricing in Newbury Comics retail locations. Website inventory does not reflect the inventory of any of our retail locations.

 Are all of your products in stock?

Because of changing availability in our dynamic warehouse any item ordered at may require more than 2-5 days to fulfill. Some products may no longer be available. If an item is no longer available the order for that item would be cancelled. Please also note that all CD & DVD new release information including new release availability dates and product information is subject to change at any time. We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time. We do not complete the charge on your credit card until your product is shipped. This is a retail consumer site and we do not sell to dealers.

 When will my order get shipped? generally ships all in stock product within 2-3 business days upon receipt of the order. Orders placed after 8AM (EST) will not be processed until the following day. If an order is placed that includes an item not currently in stock, we generally hold the entire order until that item becomes available.

Your order may be shipped in two separate shipments depending on the availability of the items in your order.

Any order for an item that is not yet available from the record label or distributor will be shipped when the item is released. We will not complete the charge on your credit card until the date of shipment.

Pre-ordered product will be shipped out as the release date approaches. ships pre-ordered product for arrival as close to the release date as is possible. Pre-ordered product is not guaranteed to arrive on the release date.

For insurance and security purposes with orders exceeding a product total of $150.00, any standard orders will be shipped UPS Ground and any expedited orders will be shipped UPS 3-Day-Select.*

All packages ship from Brighton, Massachusetts.

 What shipping methods do you offer?

Delivery Service 1 lb.
or less
Per lb.

Standard U.S. Domestic

USPS Standard Mail
(First Class or Media Mail
depending on weight of package)

generally delivered in
2-8 business days, but may
take up to 2 weeks

$3.99 $2.00

Items (toys, posters, t-shirts)

Standard U.S. Domestic

(1 lb. and under)
USPS Standard Mail
generally delivered in
2-8 business days, but may
take up to 2 weeks

(over 1 lb.)
USPS Parcel Post
generally delivered in 4-14
business days

$3.99 $2.00

Expedited U.S. Domestic

Domestic customers also have the option to ship any order via
USPS Priority Mail

This service will deliver your package in approximately 2-3 business days following shipment, but may take up to 6 business days.


*All expedited domestic orders with a product total of over $150.00 will ship via UPS 3-Day Select for security purposes. This delivery service is similar in rate and delivery time to USPS Priority Mail.

Service Timeframe 1 lb.
or less

Additional Cost
Per lb.

  DHL Global Mail
DHL Global Mail is generally delivered within 4-10 business days of shipment to most international addresses.***

$6.99 $5.00

**See below for more information concerning International Shipping.

***DHL Global Mail is generally delivered within 4-10 business days of shipment to most international addresses. However, due to customs delays, we have seen orders take up to 3-6 weeks to be delivered in rare cases.

 International Shipping Policies ships international orders via DHL Global Mail to the following countries and territories - American Samoa, Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Guam, Holland, Iceland, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland and the United Kingdom.

Newbury Comics limits all international orders to a maximum $150.00 product total.

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 What is your return policy? will gladly return any defective or UNOPENED item in its original condition within 30 days of the purchase date for a full refund. does not accept returns of any opened music or worn garments. We will replace defective merchandise with another copy of the same item.

Purchases made at may only be returned at our on-line store. Newbury Comics retail locations will not accept a return of an on-line purchase.

With ANY return of an item purchased on-line, please e-mail us at:

to make return arrangements. Please take care when packing the product for return.

We regret that we are unable to refund any shipping charges unless the return is a result of our error.

 What methods of payment do you accept? accepts the following methods of payment:

American Express
Master Card and
Visa does not accept orders placed over the phone or via the mail. does not accept checks or money orders. does not accept Newbury Comics gift cards.

 What are Parental Advisory stickers?

Some of the compact discs that we sell are labeled with a Parental Advisory label.

The Parental Advisory label is a non-removable logo that record companies voluntarily place on products to better inform customers and retailers that items contain strong language or depictions of violence, sex or substance abuse.

For more information, you can go to the following website:

 Can I use Newbury Comics Gift Cards Online?

Gift Cards may be used at any of our retail stores. They cannot be used for shopping on our online store.

Click HERE for a complete list of retail locations Privacy Policy respects your privacy and recognizes that we must maintain and use customer information responsibly.

Under no circumstances will we sell or trade your personal information to a third party. may engage in joint marketing efforts with vendors of such as record labels, nightclubs and other like vendors that we believe you are interested in, but they will not be in possesion of your information.

 Copyrights & Trademarks

All content found within the web site including design, text, graphics, the selection and arrangement thereof, and all software are copyright © 1995 - 2013, Newbury Comics, Inc. ALL RIGHTS RESERVED. Electronic copying and printing hard copy portions of this website, including reproduction, modification, distribution, or republication of any contents on this web site without prior written permission is strictly prohibited. The name Newbury Comics, the phrase "A Wicked Good Time," and the "toothface" logo are all registered trademarks of Newbury Comics, Inc. Use of any of these without prior written permission from Newbury Comics, Inc. is strictly prohibited. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.

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Prices on do not reflect pricing in Newbury Comics retail locations.